Dooney & Bourke Reviews

Purchased a purse and wallet January 2021 on Dooney Pay. They took the initial payment, somehow reversed the payment, never took the installment payments per agreement, now months later they proceed to take all the payments at once. Call customer service all they could tell me was that it was a system error, and it was nothing they could do. Dooney sent no notifications at all that my account would be debted for multiple payments. I will never purchase from them again!

I purchased a purse for mother's day, I got the purse on Friday before mother's day. When I got the purse the clasps on the satchel were broken. I immediately called Dooney and waited for 2 hrs. I was told I could send the purse back and I did what they failed to tell me is that I would not be getting a new purse but a refund. I contacted customer service and they they they were sorry but that is company policy. Now it gets better, I was told that it will take 2 to 3 days from the day they get the purse back to process the refund and I have to wait an additional 10 business days for the refund to show in my bank and they will also deduct the return shipping from my refund... like who does this? Dooney ruined my mother's day gift, gave me a horrible customer service promised to have a supervisor give me a call back... still waiting and to add salt to the wound I had to pay shipping to return a product they sent to me defective... I will never do business with Dooney again. Shady shady business practice

They placed someone else's order and invoice in a box with my name and address which I returned to them and I still have not received the handbag I ordered. Calling their so called customer service is a waste of time since they feed you a load of bull and you never hear from them again. This is the last order I will place and will dispute the charge with my credit card company.

Worst customer service around! Ordered a bag on line, arrived and I hated it! Quality of leather felt like plastic! When you call customer service, expect to wait at least 45 minutes and then they will disconnect you. If you email and request a call back... no one wil ever call! This company is sooooo bad!

One of the worst companies when it comes to customer service. I have spent over five hours in total on the phone with them trying to get a simple UPS label emailed to me. I ordered a purse for my mother for Mother's Day. I have email confirmation showing the correct ship to address. Whoever processed my order took it upon themselves to change the shipping address and had it shipped to me. Completely incompetent. All I need is a new label to have the purse shipped to my mother which will never make it on time now! They want me to return the purse to them and they will then forward it on to my mother! Absurd! I am so disappointed. Zero customer service! I would not recommend this company and will not be purchasing from them again!

I've carried DB for more than 10 years and I love this company. My daughter is 14 and she loves her DB backpack as well.

I have a very similar experience to all of the other reviews. I made a purchase and return, both in the month of January. It is now March 22nd and I still do not have my money. I have called several times, emailed customer service and made a complaint with the Better Business Bureau. The next step is disputing the charge with my bank. I am so disappointed because their products are lovely but the customer service is just not worth it. During these calls, after finally reaching someone, I was transferred to another department only for the call to drop after about 20 minutes. I will continue to call everyday until the money is refunded. It's such a shame because their purses are beautiful. Spend your money elsewhere.

I ordered direct from Dooney & Bourke and immediately returned it via their instructions. It was recieved back in Orange, CT on January 15th, 2021 and here it is March 19th and after many calls with many excuses I still have not received my refund. Very poor customer service. Will not order from them again. Buyers beware.

Stay Away from this Business. I returned a purse at a price of 500 dollars. I am a Nurse I bought it with a gift from my employer for multiple years of service. They have the purse and they have had my money for over 30 days. The worst part is that every time I call and wait 45-60 min, they tell me it will be in my bank account within 7-10 days, 3-5 days or by a certain days all empty promises. Do not buy from this company unless you wish to donate your hard earned money to them.

I Reurned a Bag that D&B received back on Jan. 6 2021. I have written over seven emails, submitted 10 customer complaints on their site. Received 5 replays back assuring my refund. The last was over 3 weeks ago stating that the refund was issued, and would be in my account in 2 to 3 days. It is Feb. 14th still no credit to my account.

I returned a purse 1/7/21. It is now 2/10/21 and they still have not credited my bank account. They have actually charged me an extra $7.00 instead of giving me the credit for $214.00. I called, was on hold one hour only to be cut off when they told me I had to talk to another department. I have been promised my credit twice and it hasn't happened. I have emailed, called and chatted online. I am getting NO WHERE! Do not order from them directly!

I agree with all of the previous reviews that the customer service at Dooney & Bourke is non existent. I have been waiting for a refund for weeks and have not been able to reach anyone who can explain why I have not received it even though they have my return. I am always told that a supervisor will call back and of course no one ever does. Customer Service Reps know absolutely nothing and many are rude and do not care that you have to wait on hold for 1 hour plus. I was told once that I was lucky it was only 1 hour. I usually buy D&B products from QVC who has the best customer service in the industry. I have reached out to my credit card company to reverse the charges as I am not wasting anymore time with this company. It is POSITIVIELY SHAMEFUL the way this company treats the customer. I will never order from the D&B website AGAIN!